Do you know how to determine what are real damages v.s what is normal wear and tear? There is a fine line between what is actual damage and what is normal wear and tear. It takes a little bit of experience to distinguish damages and wear & tear. If not done properly it can cause arguments between residents and landlords. You need to have a good process that will help you determine normal wear and tear and damages.

 Every house is going to have normal wear and tear. Just like any other thing a house will decline to normal use. Deterioration will occur in the course of living in a property. For example, if a carpet is five years old, most likely it will need to be replaced. You can’t really charge the resident for the full amount of the carpet. If they do damage it then you have to prorate it out.

Example of normal wear and tear:

  • Faded, peeling, or cracking paint
  • Faded wallpaper
  • Faded carpet
  • Faded window shades
  • Carpet worn thin from walking
  • Loose grouting and bathroom tiles
  • Worn enamel in old toilets
  • Worn gaskets on refrigerators doors
  • Floors in need of varnish

 Damage is when it isn’t natural deterioration. It is when the resident harms the property. They are unexpected issues like a huge hole in a bedroom wall.

Example of damage:

  • Broken windows
  • Broken doors
  • Holes on wall
  • Unapproved paint colors
  • Unapproved wallpaper
  • Cigarette burns
  • Food stains
  • Urine stains
  • Missing window shades
  • Excessive scoops from pet nails
  • Shower mold due to lack of regular cleanings
  • Cuts on counters from not using a cutting board
  • Excessively unmaintained landscaping – can’t let the bushes overgrown / grass excessively high 

Move-in inspections are going to have a key role in determining normal wear & tear or actual damage. The resident should be in the move-in inspection. This way they can never say that they didn’t know the condition of the property when they moved in. You want to provide your resident with a Condition of Rental Property Checklist. The resident needs to walk through the property and document the conditions of the property and document and notify of any pre-existing damages. Once the inspection is completed residents and landlord review the checklist together and mutually agree on the condition of the property upon move-in by signing the form. Each party keeps a copy of the signed checklist. You want to take a lot of pictures during the inspection because later on, it will help you compare the move-in report to the move-out inspection.

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