Learn how to turn applicants into residents
The resident onboarding process is the resident’s first impression of you as a landlord. This is where your resident-landlord relationship will start. Remember customer satisfaction is the key to any business and property management is no exception. So, as a landlord, a good resident relationship should be a priority. The resident onboarding process is a great opportunity for you to demonstrate that you are a professional. Good communication is key, so you want to show your residents that you are approachable. If you have a good relationship with your resident you increase the likelihood that your residents will care for your property and it will help you avoid resident turnovers. The resident onboarding process starts from the application and ends by the time the resident moves in.
Step 1: Application
The first step is to collect the resident information of your resident and verify that they are who they claim to be. The application can be online or by paper. We highly recommend using online rental applications, because paper applications can be way more complicated. Paper applications can easily get lost and because they have personal identifying information they have to be secured in a locked room or cabinet. If a resident’s identity gets stolen because you didn’t properly secure their application, you could be held liable for damages. If you don’t have a property management software for rental applications you can use Cozy’s online rental application which is free.
Step 2: Screen the Applicant
Landlord References: Call the previous two landlords and ask about on-time payment, behavior, and whether they would rent to your applicant again.
- Credit check: Look out for bad credit, previous debt and as well as good credit scores. Good scores are in the 650/ 700 range.
- Income verification: Verify income via paystubs. Ask for employer information. We recommend requiring 2–3x the monthly rent in gross income.
- ID Check: Use a certified service to do an ID check by asking potential residents to provide a government issued ID.
Step 3: Accept or reject
The next step is to notify the applicant if they were approved or rejected. When rejecting an applicant, try to notify them immediately so they can continue their housing search. If you approve an applicant you want to call and let them know that they got the place and will need to give a deposit and sign a lease. Don’t forget to send them a copy of the lease via email so that they can review and let you know if they have any questions.
Step 4: Security deposit
Collect the security deposit. The security deposit should cover for any possible damages to the property caused by the resident, and terms of that should be detailed in the lease agreement. Technically, the security deposit money does not belong to you. You need to see it as a loan while they live in the rental property. Always keep the resident’s deposit in a separate bank account and never with your personal funds.
Step 5: Lease signing
A lease should contain all the relevant information. Always use a lease that was specifically made for your state’s laws.
The lease should contain:
- Names of the landlord and resident(s)
- Start and end dates
- Rent amount/due dates
- Deposit amount
- Late fees
- Penalties for default/abandonment
- Rules on cleaning, noise, parking
- Inclusion/exclusion of pets
Step 6: Move- in
Before the resident moves-in do a thorough inspection of the property.
If you are looking for an experienced property management company don’t hesitate to call us. At PURE Property Management we strive to make residents feel welcome in your rental properties.
